This policy explains how SIRRADDO GLOBAL LIMITED (RC 9939920), of PLT 106/107 Agbaakin Layout, Iwo Road, Olowotinfiowosanu Area, Ibadan, Oyo State, Nigeria ("we", "us"), handles personal data collected through this company website. It covers this website only. Our products, such as ZAPPI PAY, have their own privacy policies.
What we collect
- Contact and order forms. Your name, your phone number, your email address if you give it (we use it to send your invoices and receipts), your business name and what you need (such as the website package you chose). When you send a form, we save these details on our server and email them to our team so we can follow up, and then WhatsApp opens with your message filled in.
- Website assistant (chat). When you use the "Ask us" chat, your messages are sent to our server and to our AI provider to write the replies. We keep each conversation for up to 90 days so we can see what customers ask and improve our answers, then delete it automatically. If you give your name and phone number or email and agree to be contacted, we save them with a short summary of your request and the chat, and email them to our team so we can follow up. The chat history is kept in your browser tab (session storage) until you close it. The assistant is an AI and can make mistakes; prices and payment are always confirmed by our team. Please do not share bank, card, BVN or NIN details in the chat. When the assistant runs on Google's free Gemini service, Google may use chats to improve its products and its reviewers may read them, so only share what you are comfortable sending.
- Project details form. After a customer pays the deposit for a website or app, we send a private link to a form for the details we need to build it, such as business information, contact details to show on the website, page content, product lists, and logos and photos. We use this only to build and run that customer's website. Uploaded files are stored with our hosting provider, Vercel, at addresses that are hard to guess; the images are meant to appear on the customer's public website.
- Automatic emails. If you give us your email address, we send you a short confirmation with your reference when you contact us, and, if you become a customer, your project form link, receipts and yearly renewal reminders. Each is sent once; you can ask us to stop at any time.
- Invoices and receipts. We send these on WhatsApp or by email as a private link to a page showing your name, contact details, what you bought and what you have paid. Our email provider, Resend, delivers the emails.
- Direct contact. Whatever you share when you call, WhatsApp or email us.
- Technical data. Our hosting provider may keep standard server logs (such as IP address, browser type and pages requested) to keep the site secure and working. This website does not use cookies, analytics or advertising trackers, and it loads no fonts or scripts from other companies.
How we use it
- To reply to your message and deal with your enquiry.
- To keep records of business correspondence where the law requires it.
- To keep the website secure and running.
We use this data because you asked us to contact you (your consent and our legitimate interest in answering enquiries), or because the law requires it. We do not sell your personal data and we do not use it for marketing without your consent.
Who we share it with
Messages you send through WhatsApp or email are handled by those services under their own privacy policies. Our website host processes technical data on our behalf. For the website assistant, these providers process data on our behalf: our AI provider, Anthropic PBC or Google LLC (Gemini), which writes the replies; Neon (the database where saved requests are kept) and Resend (which emails saved requests to our team). We share personal data with others only where the law requires it.
Data processed outside Nigeria
This website is hosted by Vercel Inc., whose servers are outside Nigeria, so the technical data above may be processed abroad. Website assistant chats and saved requests are also processed outside Nigeria by our AI provider (Anthropic or Google), Neon and Resend. WhatsApp and email providers may also process your messages outside Nigeria. We only use providers that apply appropriate safeguards to protect personal data, in line with Part VIII of the Nigeria Data Protection Act 2023 on cross-border transfers.
How long we keep it
Website assistant conversations are deleted automatically after 90 days. Requests you ask us to follow up, and records of work and payments for our customers, are kept as long as needed to deal with them and to meet our legal and record-keeping duties, and then deleted.
Your rights
Under the Nigeria Data Protection Act 2023 (NDPA), you have the right to:
- be told how your personal data is used;
- get a copy of the personal data we hold about you;
- have inaccurate data corrected;
- have your data deleted, or its use restricted, where the law allows;
- object to our use of your data, and withdraw consent at any time;
- receive your data in a commonly used format and have it moved to another provider (data portability);
- complain to the Nigeria Data Protection Commission (NDPC).
To use any of these rights, email us. We may need to confirm your identity before acting on a request.
Contact
Email sirraddogloballimited@gmail.com or write to us at the address above.
Changes
We may update this policy. The date at the top shows when it last changed.